Last Updated: October 21, 2026
We want you to be satisfied with your purchase. Our goal is to make your shopping experience simple, convenient, and reliable. If you are not completely satisfied with your order, our Return & Refund Policy explains how you can request a return, replacement, or refund.
1. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. You may request a return or refund within this period if your purchase does not meet your expectations, subject to the conditions outlined below.
To qualify for a standard return, the item must be unused, in its original condition, and returned with its original packaging, where applicable. Proof of purchase or an order confirmation is required.
2. Eligible Products
This policy applies to the products available in our store, including:
- Corrugated cardboard shipping boxes
- 12 × 10 × 3-inch shipping boxes
- Other available cardboard packaging and shipping supplies
- Direct thermal shipping labels and related shipping products
Products must meet the applicable return conditions described in this policy.
3. Conditions for Returns
To qualify for a standard return, the following conditions apply:
- The return request must be submitted within 30 days of delivery.
- The product must be unused and in resalable condition.
- The product should be returned in its original packaging, if available.
- All included parts and accessories must be returned, where applicable.
- Customers must provide an order number, receipt, or other valid proof of purchase.
Used, altered, or damaged products may not qualify for a standard return if the damage or condition resulted from customer use or handling. However, if an item arrives damaged, defective, or different from what was ordered, please contact us so we can review the issue.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as possible and preferably within 30 days of delivery.
Please include your order number, a description of the issue, and clear photos of the product and packaging when available. This helps us assess the problem and determine an appropriate resolution.
Depending on the circumstances, we may offer a replacement, return, or refund. If the issue resulted from our error or the product arrived damaged or defective, we will provide return instructions and explain any applicable return shipping arrangements.
5. How to Request a Return
To start a return, follow these steps:
- Contact our customer support team at info@fihamart.com or whatsapp
- Include your order number and the reason for your return.
- Provide photos if the product is damaged, defective, or incorrect.
- Wait for return authorization and instructions before shipping the item back.
- Package the product securely and follow the return instructions provided.
Please do not send items to an address that has not been confirmed by our support team.
6. Return Shipping Costs
For standard returns due to a change of mind or ordering the wrong product, the customer is responsible for return shipping costs unless otherwise agreed.
If a product arrives damaged, defective, incorrect, or the return is required because of our error, we will explain the appropriate return shipping arrangements.
Original shipping charges, where applicable, may not be refundable for standard change-of-mind returns. Where a refund is required because of our error or applicable law, we will handle it in accordance with the circumstances and applicable legal requirements.
7. Refund Policy
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method whenever possible. Refunds cover the eligible amount paid for the returned product, subject to this policy and applicable law.
Please allow approximately 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time before the funds appear in your account.
The actual processing time may vary depending on your payment provider.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, you may request a replacement instead of a refund, subject to product availability.
If a replacement is unavailable, we may offer an appropriate refund. Please contact our support team to discuss the available options.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation.
Once an order has shipped, it may no longer be possible to cancel it. In that case, you may request a return under our 30-day return policy after delivery.
If we cannot ship an order within the promised timeframe, we will provide any notices and cancellation or refund options required by applicable law.
10. Non-Returnable Situations
Unless the product is damaged, defective, incorrect, or otherwise covered by applicable law, the following may not qualify for a standard return:
- Products that have been used or altered.
- Products damaged through improper use or handling after delivery.
- Products returned without prior authorization, where authorization is reasonably required.
- Return requests submitted after the 30-day return period.
These restrictions do not limit any rights you may have under applicable consumer protection laws.
11. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Email: info@fihamart.com
Business Name: FihaMart
Customer Support: Please include your order number in your message so we can assist you more efficiently.
Thank you for shopping with us. We appreciate your trust and are committed to providing a smooth and dependable shopping experience.
Important: This policy is intended as a general e-commerce template. Applicable consumer protection laws may vary by state and sales channel. Nothing in this policy overrides rights that cannot legally be waived.