Privacy Policy

Last Updated: October 21, 2026

1. Introduction

Welcome to FihaMart. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use our website or purchase our products.

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number, if provided
  • Order details and purchase history

Payment Information

Payments are processed through the payment methods or payment service providers available at checkout. We may receive limited payment-related information, such as payment status and transaction references. We do not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party provider.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and general website usage data. Cookies and similar technologies may be used for these purposes.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders for shipping boxes, cardboard packaging, shipping labels, and other products we offer.
  • Arrange shipping and delivery.
  • Send order confirmations, shipping updates, and important service notifications.
  • Respond to customer questions, return requests, refund requests, and complaints.
  • Process payments, refunds, and transactions.
  • Improve our website, products, services, and customer experience.
  • Detect and prevent fraud, unauthorized transactions, and other security issues.
  • Comply with applicable laws and legal obligations.
  • Send promotional emails when permitted by law and, where required, with your consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, improve performance, and support marketing activities.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled. Where legally required, we will request consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We do not sell your personal information for money. We may share information when necessary with trusted third parties, including:

  • Payment providers: To process payments and refunds.
  • Shipping and delivery companies: To deliver orders to your address.
  • Website hosting and e-commerce providers: To operate and maintain our online store.
  • Analytics and marketing providers: To understand website performance or support advertising, subject to applicable law and your privacy choices.
  • Professional advisers and authorities: When necessary to comply with legal obligations, protect our rights, investigate fraud, or respond to lawful requests.

These third parties may process information according to their own privacy policies and contractual obligations.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal requirements.

When personal information is no longer needed, we will take reasonable steps to delete it or de-identify it, subject to applicable legal and operational requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Receive a copy of certain information in a portable format.
  • Opt out of certain targeted advertising, sale, or sharing of personal information where these activities are covered by applicable law.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional emails by using the unsubscribe link included in those messages.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request. We will respond in accordance with applicable law.

9. Children’s Privacy

Our website and products are intended for a general business and consumer audience and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping providers, or other external services. We do not control the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights to access, correct, delete, or obtain certain personal information and to opt out of certain data processing activities.

The availability and scope of these rights depend on the applicable law and the circumstances. We will not unlawfully discriminate against you for exercising a privacy right.

You may submit a request by contacting us using the information below. If we deny a request, you may have the right to appeal, depending on applicable law.

12. International Data Transfers

Depending on where our business, service providers, and customers are located, personal information may be processed or stored in countries other than the country where it was collected. Where required by applicable law, we will take appropriate steps to protect personal information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or services.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Business Name: FihaMart
Email: admin@fihamart.com
Website: https://www.fihamart.com/
Business Address: 106-38 Guy R Brewer Blvd, Jamaica, NY 11433

We will review and respond to privacy-related inquiries in accordance with applicable law.